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Delivery and return
Delivery and return
RETURN POLICYWe do not offer refunds at this time.
Organic by John Patrick offers exchanges or store credit only within 10 days upon receipt of goods.
All discounted items are final sale, no exchanges.
FOR EXCHANGES ONLYKindly, be as considerate as possible when it comes to exchanges. Items must be in original packaging, unused condition with original tags intact. We will ship you the exchanged items if they are available or you will be sent an electronic gift card.
Any exchange requests falling outside of the 10 day time frame outlined above will not be accepted. Items returned without a return authorization will be refused.
SALE PURCHASESALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES.
INTERNATIONAL PURCHASESINTERNATIONAL SALES ARE FINAL SALE. NO RETURNS OR EXCHANGES.
When shipping to international addresses, you will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges.
Shipping Information
Shipping Information
Free Standard Shipping on Domestic (United States) orders.
Free International Shipping on orders over $300.00.
All International Orders must pay all custom and clearance related duties and taxes. Failure to do so will forfeit your ability to return your order.
2nd Day Air ($50) and Overnight ($100) is available to the continental US, must be placed before 1:30PM Eastern Time on a business day or it will ship out the next business day.
International shipping for minimum orders of $150.00 is available for $50.00. We ship using UPS Express Saver for International shipping.
Most orders are shipped by the next business day after they are placed.
We will send you a shipping confirmation email to your provided email address when all or part of your order is shipped, which will include the tracking number.
Domestic orders usually deliver within 5-7 business days. International orders usually deliver within 7-14 business days.
Composition and care
Composition and care
| Size | US | UK / AUS | France | Italy | Japan | Denmark |
|---|---|---|---|---|---|---|
| XS | 0-2 | 6 | 34 | 38 | 5 | 32 |
| S | 2-4 | 8 | 36 | 40 | 7 | 34 |
| M | 6-8 | 10 | 38 | 42 | 9 | 36 |
| L | 8-10 | 12 | 40 | 44 | 11 | 38 |
Description
CoolWallet PRO Description
CoolWallet Pro is the solution for advanced crypto users who are constantly looking for interesting crypto-projects and state-of-the-art protection. Especially suitable if you want to participate in various Staking, Dapps and NFT opportunities, you do not want to miss out on the CoolWallet Pro. The CoolWallet Pro already supports Polkadot (DOT), Cosmos (ATOM), Tron (TRX) and Kusama (KSM) and is constantly developing more exciting integrations!
Technical Specifications
Dimension
Credit card size 85.6(L) x 53.98(H) x 0.8(T)mm
Compatibility
Compatible with smartphones: Android 6+, or iPhone 5/ iOS 12.1+
Safety and Certification
CoolWallet is CE and RoHS certified, also we meet the following certifications:
NCC- CCAF22LP0650T3 （model: CWS)
Microcontrollers
CC EAL 6+
Box Content
[1] CoolWallet Pro
[1] Charging dock
[1] MircoUSB Cable
[2] Seed recovery cards
Material
Contains a Lithium-ion rechargeable battery
Volt: 3V / Capacity: 15mAh
Maximizing Battery Life and Lifespan
– Contact Charging: 2 hours to full charge
– Battery Life: Regular Use (~2 Transactions per day) roughly 2 weeks
– Standby Time: 3 months
– You are recommended to fully charge the device once per month for better battery life.
What Are the Differences Between CoolWallet S & CoolWallet Pro?
The CoolWallet Pro version not only inherited the mobility and security aspects of the CoolWallet S, but we went a step further and upgraded the secure element chipset from CC EAL 5+ to an even more secure CC EAL 6+ standard and added an enhanced memory module that allows integrations with more coins. In addition to the hardware upgrade, new Staking, Defi, Dapps and NFT in-app features have been included as well.
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