Refund Policy

Refund Policy

This policy applies to purchases from BT ECOMMERCE CO., LIMITED (“BT-Miners”).

Non-refundable sales

All sales are final and non-refundable. BT-Miners does not provide refunds for delivered or dispatched orders, changes of mind, market-price changes, changes in mining profitability, or compatibility issues.

Pre-dispatch cancellation

A customer may request cancellation only before the order is handed to the shipping carrier. If approved, a 25% cancellation fee will be deducted from the amount paid. Once an order has been handed to the carrier, it cannot be cancelled and no refund will be issued.

Faulty or damaged on arrival

A faulty or damaged-on-arrival product does not qualify for a refund. After diagnosis, eligible cases will be handled by repair or replacement only. Contact store@bt-miners.com promptly with the order number, serial number, photos or video, and a description of the issue.

Future-batch and pre-order timing

Future-batch and pre-order products follow the manufacturer’s actual release and dispatch schedule. Manufacturer delays may occur, and BT ECOMMERCE CO., LIMITED is not responsible for losses arising from those delays.

This refund policy should be read together with our Return Policy and Payment & Shipping & Warranty page.