Return and Cancellation Policy
This policy applies to purchases from BT ECOMMERCE CO., LIMITED (“BT-Miners”).
All sales are final
All sales are final and non-refundable. We do not accept returns for a refund, including for changes of mind, market-price changes, profitability changes, or compatibility issues.
Cancellation before dispatch
You may request cancellation before the order is handed to the shipping carrier. An approved pre-dispatch cancellation is subject to a 25% cancellation fee. Once the order has been handed to the carrier, it cannot be cancelled.
Faulty or damaged on arrival
If a miner is faulty or damaged on arrival, contact us promptly at store@bt-miners.com with the order number, serial number, photos or video, and a description of the issue. After diagnosis, eligible cases will be handled by repair or replacement only. No refund will be issued.
Do not ship a product back without written return instructions or authorization from BT-Miners. The service location and shipping instructions will be provided after the case is reviewed.
Dispatch and delivery timing
- New in-stock miners: normally dispatched within 1–3 business days after full payment is verified.
- Used in-stock miners: require testing and are normally dispatched within 3–7 business days after full payment is verified.
- Delivery after dispatch: usually 5–7 business days, subject to customs clearance and local carrier conditions.
- Future-batch and pre-order products: follow the manufacturer’s actual release and dispatch schedule. Manufacturer delays may occur, and BT ECOMMERCE CO., LIMITED is not responsible for losses arising from those delays.
Warranty service
Any applicable manufacturer or product warranty is limited to repair or replacement under its terms and does not create a right to a refund.
