BT-MINERS SUPPORT CENTER

ASIC miner support.
Warranty & repair.

Find official support for 12 ASIC miner brands, including BITMAIN Antminer, MicroBT WhatsMiner and Goldshell. Get warranty guidance, repair resources and help with your BT-Miners order.

Find your brand ↓Contact BT-Miners ↗
Find your brandManufacturer support directoryPrepare your requestWhat to include in your requestFirmware & downloadsSoftware and miner resources

SUPPORT BY BRAND

Find support for your ASIC miner brand.

Official service links and technical resources
for the brands below.

Purchased through BT-Miners? Warranty eligibility can depend on the model, serial number and sales channel. Contact us if you are unsure where to start.

External links open manufacturer resources in a new tab. Availability and service terms are determined by the provider. Resource review: .

BEFORE YOU CONTACT SUPPORT

Prepare your miner
repair request.

Gather these details before contacting BT-Miners
or a manufacturer’s support team.

01

Identify your miner

Order number, brand, full model name and a clear photo of the serial-number label.

02

Describe the issue

Symptoms, error messages, when the issue started, and any recent configuration changes.

03

Attach useful evidence

Device logs, dashboard screenshots and photos or a short video of the fault.

04

Confirm before shipping

Get the service instructions, case number and shipping address from the support provider.

GOOD TO KNOW

Miner warranty
and repair FAQ.

Need more help? Get in touch ↗
Should I contact BT-Miners or the manufacturer?

If you purchased from BT-Miners, start with our team when you need help confirming warranty eligibility or the correct repair channel. Manufacturer resources are also useful for documentation and troubleshooting.

What are the typical warranty periods, and who handles repairs?

New miners typically come with a six-month factory warranty. New Bitcoin (BTC) miners typically come with a one-year factory warranty. Used miners come with a seven-day warranty. Diagnosis and repairs are handled by the manufacturer.

Please refer to the warranty terms for your specific model and order.

Does every miner have the same warranty?

No. Check the terms for your exact model, purchase and serial number. A manufacturer’s direct-purchase warranty may not apply in the same way to reseller purchases. Contact BT-Miners to confirm your order’s service route.

Can I ship my miner to an address on a website?

Confirm the correct repair center and shipping instructions with the support provider first. Some providers require a repair ticket before dispatch. Use the address supplied for your case.

What if my brand has no manufacturer link here?

Contact BT-Miners support. Share your exact model and order details so the team can help confirm the available route. A missing link does not mean the manufacturer offers no service.

Where can I find firmware?

Use our firmware resource page or the manufacturer’s support site. Confirm the model and hardware revision before installing a package.

WE’RE HERE TO HELP

Not sure where to start?

Tell us your miner model and order number.

Talk to BT-Miners ↗