Repair Ticket

Note:

1. When sending in machines for repair, please be sure to submit a repair ticket. Machines sent without a repair ticket may be refused for service or rejected.

2. If the mining machine experiences a fault, please return all components, including the PSU. Do not return the hashboard for repair only.

3. Items beyond the warranty period may incur charges for item retrieval. Our system does not support returns without repairs.

4. Damaged serial numbers (SN) will void the warranty. We recommend customers keeping a clear copy of the SN.

5. Proper packaging is essential. Use the original packaging box or cushioning materials to protect the machine.

Logistics Information

1. Your package can only be signed for when the logistics tracking number is correct. If you don't have a tracking number, please input a temporary one in the format of today's date year/month/day/hour (e.g., 202301012359), and make sure to update it promptly with the actual number obtained from the courier company.

2. The tracking number cannot be modified after 7 days from the creation date of the repair order.

Repair Site Information - USA Repair Center - New York:

​Company Name：​BT ELECTRONIC REPAIR INC

Name：Kun Li Dong

Address：15 Burton Dr Ballston Lake NY 12019

City：Ballston Lake

State/County：New York

Country / Region：United States

Phone Number：

+1-813-820-0668

+1 (929) 888-1829

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